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If you are a registered student, please use this link which contains the most up to date information.  https://ucc-amc.ivanticloud.com/Modules/SelfService/#knowledgeBase/view/30E6218193F346E79DAA89FF1499AD64

You can log a refund request here Student IT Support with all the details of your print job, including the serial number on the printer, how many jobs you tried to print, the amount of money deducted from your card and your student number. SIT will investigate the print error and will issue the refund.