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What happens if I forget my student IT account password?


Please note: A dedicated webpage for information about COVID-19, containing FAQ’s, can be accessed here.

You can reset your password using the Password Reset facility. You will be requested to enter your student number and your secondary email address. When you enter these, click on the Send button.  

The system will then validate the student number and secondary email address you provided and, if valid, a link will be sent to your ‘secondary’ email address.  Once you click on the link you will be able to set your new password.

Please note:  Your new password will need to contain 3 of the following 4 categories:

  • Uppercase Characters A-Z
  • Lowercase Characters a-z
  • Digits 0-9
  • Special Characters !/?@#~><][{}\

Security issue: Ensure that you do not divulge your login details, including secondary email address, to others. Treat these details as securely as your online banking credentials.

If you do not know your secondary email address contact sreo@ucc.ie

If you cannot find the answer to your question or if you need additional support, send us a query by logging in here.

Last Updated: May 13th 2019 - Keywords: student IT account   password   - Views: 66

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